Reporting Bugs

In any large piece of computer software such as the GNO/ME system, bugs are sure to turn up, no matter how much testing is performed on the software before it goes out the door. If you discover a bug in GNO/ME, we'd like to hear about it. There are several things we require, however, to make bug reports useful to us.

First of all, we need a complete description of your computer system; how much RAM, what cards, in what slots, what type of disk storage, etc. This information is very important in tracking down hardware-dependent bugs. Also, we need to know the version numbers of the software involved; the GNO Kernel, the GNO Shell, and any utilities.

Second, we need a step-by-step description of how to duplicate the bug. If this requires writing down individual keystrokes, then we need it. Only in this way can we decide whether the bug is hardware dependent or global.

Once you have collected this information, the preferred method of submitting it is to use the online GNOBugs database at http://www.gno.org/~gno/bugs.html. Alternately, you could contact the GNO developers in one of the ways mentioned in the section on Obtaining Assistance.